Japan Sim Free 50GB/mo.$20/mo.VALID UNTIL 2024-07-27SEE DETAILS

Japan Pickup / Return

 

Japan Post Office Pickup Instructions

Mention iVideo to the clerk and show your passport. The full name on your passport must match the name on your order. You will be unable to pick up your order if the name is misspelled or incorrect. Contact us immediately if there is a typo. Sign the receipt to receive your iVideo Pocket WiFi device.

Japan Post Office Return Instructions

A Nippon prepaid return envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox or post office located across Japan before 11:59 PM.

※ If you have lost the Letter Pack bag provided by iVideo, please purchase a Letter Pack bag yourself or send your rentals back to iVideo stores at your own expense.
※ Please note that the thickness of the LetterPack Light envelope is limited to 3cm. (click here to see the reference picture)
　 If the package cannot be delivered, because it exceeds the thickness limit, you will be responsible for the re-delivery fee.
※ You can buy Letter Pack (¥370 each, ¥430 each starting from 2024/10/01) in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan.
　 If you rent 2 or more routers, please buy Letter Pack Plus (¥520, ¥600 each starting from 2024/10/01)

Lawson Pickup Instructions

There are two ways to pick up your device at a Lawson convenience store.

A. Pick up the WiFi device by scanning the barcode, which can be found in the email sent by Sagawa Express.
  1. 1

    When your device is delivered to the selected store, you will receive an email from [SAGAWA Express 佐川急便株式会社 info-cvs@sagawa-exp.co.jp] [Subject: 【iVideo】ご注文商品のコンビニ受取に関するお知らせ] with a barcode and pickup instructions. Show the barcode to the clerk.

  2. 2

    A signature will be required to pick up your package.

  3. 3

    After you pick up the package, there will be a Nippon prepaid letter pack inside the package for returns.

B. Pick up the WiFi device using the Loppi kiosk Machine with pickup/tracking number and password sent by Sagawa Express and iVideo.
  1. 1

    Find a red Loppi machine at the Lawson convenience store.
    -Enter the pickup/tracking number and password (3708116) from the confirmation email or the email from Sagawa Express at the Loppi kiosk inside Lawson. Do not forget it, as you will be unable to pick up the package.

  2. 2

    Please click the button with the text [各種番号をお持ちの方] (Customers who hold the pickup number) on the Loppi kiosk
    -Enter 問い合わせ番号 (pickup/tracking number)
    -Enter 認証番号 (3708116)
    -Press 確認 (confirm)

  3. 3

    After the process, the Loppi kiosk will print out a receipt with a barcode. Please give the receipt to Lawson staff within 30 minutes, as the receipt will expire and you will need to reprint the barcode.

  4. 4

    A signature will be required to pick up your package.

  5. 5

    After you pick up the package, there will be a Nippon prepaid letter pack inside the package for returns.


  6. ※ Please note you should receive 2 emails from iVideo & Sagawa Express respectively closer to your rental start date.
    ※ If you didn't receive these 2 emails, you can also check your tracking number via "My Account" > "Rental History" on the iVideo website using the free wifi in Japan's airports. According to the tracking number & password (3708116), you can pick up the Wifi device using the Loppi kiosk Machine.
    ※ Make sure your email address is valid and complete.

Lawson Return Instruction

A prepaid return Nippon envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox located across Japan before 11:59 PM.

※ If you have lost the Letter Pack bag provided by iVideo, please purchase a Letter Pack bag yourself or send your rentals back to iVideo stores at your own expense.
※ Please note that the thickness of the LetterPack Light envelope is limited to 3cm. (click here to see the reference picture)
　 If the package cannot be delivered, because it exceeds the thickness limit, you will be responsible for the re-delivery fee.
※ You can buy Letter Pack (¥370 each, ¥430 each starting from 2024/10/01) in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan.
　 If you rent 2 or more routers, please buy Letter Pack Plus (¥520, ¥600 each starting from 2024/10/01)

Lawson Pickup Instructions

There are two ways to pick up your device at a Lawson convenience store.

A. Pick up the WiFi device by scanning the barcode, which can be found in the email sent by Sagawa Express.
  1. 1

    When your device is delivered to the selected store, you will receive an email from [SAGAWA Express 佐川急便株式会社 info-cvs@sagawa-exp.co.jp] [Subject: 【iVideo】ご注文商品のコンビニ受取に関するお知らせ] with a barcode and pickup instructions. Show the barcode to the clerk.

  2. 2

    A signature will be required to pick up your package.

  3. 3

    After you pick up the package, there will be a Nippon prepaid letter pack inside the package for returns.

B. Pick up the WiFi device using the Loppi kiosk Machine with pickup/tracking number and password sent by Sagawa Express and iVideo.
  1. 1

    Find a red Loppi machine at the Lawson convenience store.
    -Enter the pickup/tracking number and password (3708116) from the confirmation email or the email from Sagawa Express at the Loppi kiosk inside Lawson. Do not forget it, as you will be unable to pick up the package.

  2. 2

    Please click the button with the text [各種番号をお持ちの方] (Customers who hold the pickup number) on the Loppi kiosk
    -Enter 問い合わせ番号 (pickup/tracking number)
    -Enter 認証番号 (3708116)
    -Press 確認 (confirm)

  3. 3

    After the process, the Loppi kiosk will print out a receipt with a barcode. Please give the receipt to Lawson staff within 30 minutes, as the receipt will expire and you will need to reprint the barcode.

  4. 4

    A signature will be required to pick up your package.

  5. 5

    After you pick up the package, there will be a Nippon prepaid letter pack inside the package for returns.


  6. ※ Please note you should receive 2 emails from iVideo & Sagawa Express respectively closer to your rental start date.
    ※ If you didn't receive these 2 emails, you can also check your tracking number via "My Account" > "Rental History" on the iVideo website using the free wifi in Japan's airports. According to the tracking number & password (3708116), you can pick up the Wifi device using the Loppi kiosk Machine.
    ※ Make sure your email address is valid and complete.

Lawson Return Instruction

A prepaid return Nippon envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox located across Japan before 11:59 PM.

※ If you have lost the Letter Pack bag provided by iVideo, please purchase a Letter Pack bag yourself or send your rentals back to iVideo stores at your own expense.
※ Please note that the thickness of the LetterPack Light envelope is limited to 3cm. (click here to see the reference picture)
　 If the package cannot be delivered, because it exceeds the thickness limit, you will be responsible for the re-delivery fee.
※ You can buy Letter Pack (¥370 each, ¥430 each starting from 2024/10/01) in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan.
　 If you rent 2 or more routers, please buy Letter Pack Plus (¥520, ¥600 each starting from 2024/10/01)

Home/Hotel Delivery Pickup Instructions

Packages will arrive one day before your rental start date for home and hotel deliveries. For hotel deliveries, please make sure the name on the order matches the name on your booking reservation.

Home/Hotel Delivery Return Instructions

A Nippon prepaid return envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox located across Japan before 11:59 PM.

※ If you have lost the Letter Pack bag provided by iVideo, please purchase a Letter Pack bag yourself or send your rentals back to iVideo stores at your own expense.
※ Please note that the thickness of the LetterPack Light envelope is limited to 3cm. (click here to see the reference picture)
　 If the package cannot be delivered, because it exceeds the thickness limit, you will be responsible for the re-delivery fee.
※ You can buy Letter Pack (¥370 each, ¥430 each starting from 2024/10/01) in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan.
　 If you rent 2 or more routers, please buy Letter Pack Plus (¥520, ¥600 each starting from 2024/10/01)

iVideo Store Pickup Instructions

Please present your ID card, passport, or iVideo Username to pick up the package during store open hours from 9 AM to 6 PM (Mon-Sun, Open during holidays).

iVideo Store Return Instructions

If you are unable to return the device in person, please purchase a Letter Pack bag yourself or send your rentals back to iVideo stores at your own expense. You can buy Letter Pack (¥370 each, ¥430 each starting from 2024/10/01) in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan. If you rent 2 or more routers, please buy Letter Pack Plus (¥520 each, ¥600 each starting from 2024/10/01)